Product Design
Design System
AI Assistant
Restoring Trust in a
Business-Critical Sales System
I led the end-to-end redesign of the configuration experience, reframing the problem from “improving usability” to restoring trust and confidence under time constraints. The result was a unified configuration workspace that reduced cognitive load, minimized errors, and improved sales efficiency.
11%
Increase rating in CSAT Score
Based on User Trust and Satisfaction of the platform
18%
Reduction in Time on Task
Demonstrating: Speed & Efficiency of the new system